We know reaching out for support is a big step, and we’re here to make it as easy as possible. Your telephone assessment will last 45 minutes, giving us time to understand your child’s needs and how we can help.

What We’ll Talk About

• Your child’s emotions and behaviours at home and school (e.g., worries, outbursts, tummy aches).

• Their interests, strengths, and how they engage with learning.

• What you hope to achieve from sessions—so we can tailor support to your child.

Our 12-week programme builds strong emotional foundations, and we’ll set personalised targets to track progress.

After the Call

• You’ll receive an email with everything you need, including a discount code for our online learning resources.

• When a space is available, we’ll contact you to arrange sessions and send a user agreement (this must be signed before sessions begin).

• We’ll inform your child’s GP and school unless you prefer otherwise—just let us know.

Getting the Most from Your Call

• Visit our 1:1 support page to familiarise yourself with our services.

• Many parents find it helpful to jot down any key points or questions beforehand.

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The last 10 minutes of the call will be used to complete a risk assessment and summarise next steps. If you feel emotional, that’s completely normal—we’re here to listen and support you.

We look forward to speaking with you!